Community and Social Services

Data on grassroots organisations are provided by the People's Association.

People's Association provides statistics on volunteers for Community Services.

Data on childcare centres are provided by Early Childhood Development Agency (ECDA), which is the regulatory and developmental agency for the early childhood sector in Singapore.

The Ministry of Social and Family Development (MSF) provides data on ComCare Schemes, Family Service Centres and Student Care Centres administering the Student Care Fee Assistance Scheme.

Ministry of Health (MOH) provides data on Senior Activity Centres (SACs) and Active Ageing Centres (AACs). SACs are drop-in centres that provide information and referral as well as activities to support seniors living in HDB rental flats. AACs adopt a population-based approach to support seniors across the socio-economic spectrum, beyond HDB rental flats. AACs deliver a suite of "ABC + 2S" services, namely Active ageing programmes, Befriending/buddying support, info and referral to Care services, serve as the Social Connector for Social and Lifestyle interventions and serve as community nodes for Community Screening.

Starting from April 2021, Senior Activity Centres (SACs) began transitioning to Active Ageing Centres (AACs) in stages, and by 2024, all SACs are fully operating as AACs.

Network of PA’s Grassroots Organisations

Includes Citizens’ Consultative Committees, Community Club Management Committees, Residents’ Committees, Residents’ Networks, Neighbourhood Committees, Community Sports Club, Community Sports Networks, Community Emergency and Engagement Committees, Women’s Executive Committees, Youth Networks, Senior Citizens’ Executive Committees, Malay Activity Executive Committees, Indian Activity Executive Committees, Area Sub-Committees and Building Fund Committees.

Active Ageing Centres
Active Ageing Centres (AACs) deliver a suite of "ABC + 2S" services including Active ageing programmes, Befriending/buddying support, information and referral to Care services, serve as the Social Connector for Social and Lifestyle interventions and serve as community nodes for Community Screening.  Since May 2021, eldercare centres (including Senior Activity Centres) are progressively converted to AACs. By 2024, all Senior Activity Centres are fully operating as Active Ageing Centres.

Senior Activity Centres
Senior Activity Centres (SACs) are drop-in centres that provide information and referral as well as activities to support and engage vulnerable and socially isolated seniors living in HDB rental flats.  Starting from April 2021, SACs began transitioning to Active Ageing Centres (AACs) in stages, and by 2024, all of them are fully operating as AACs. 

Infant Care and Childcare Services
Infant care services cater to infants aged 2 months to 18 months while childcare services cater to children aged 18 months to 6 years. Some childcare centres provide both infant care and childcare services for children aged 2 months to 6 years within the same centre. Centres may offer regular full-day, half-day and flexible programmes to cater to the different needs of parents and children.

Community Disputes Registered At The Community Mediation Centre
Refer to community and neighbours' disputes and do not include disputes that are resolved outside of the Community Mediation Centre (CMC) processes. The CMC provides voluntary mediation service for interpersonal disputes between neighbours, family members, friends, co-workers, landlords and tenants, and other types of interpersonal disputes that are not contractual or commercial.

Family Service Centres (FSCs)
FSCs provide support for vulnerable individuals and families with social and emotional issues. Social Work Practitioners at the FSCs provide case management support and also partner with other agencies to coordinate holistic support for clients to help them achieve stability, self-reliance, and social mobility. 

Student Care Centres
These centres provide care and supervision to school-going children aged 7 to 14 years old (7 to 18 years old for students with special needs) outside school hours. All school-based student care centres (SCCs), as well as community-based SCCs that choose to register with MSF, may administer the ComCare Student Care Fee Assistance scheme for lower-income working families that need help affording student care fees.

Student Care Fee Assistance
ComCare Student Care Fee Assistance supports children from lower-income working families enrolled in student care centres (SCCs) or special student care centres (SSCCs) registered with MSF. This includes a one-off Start Up Grant to offset the initial costs of enrolling their child in the centre as well as subsidies for monthly fees. 

ComCare Long-Term Assistance
ComCare Long-Term Assistance provides support for individuals who are permanently unable to work due to old age, illness or disability, have limited or no means of other income, and little or no family support. Beneficiaries receive cash assistance for their basic living expenses and household bills, assistance with their medical bills, as well as additional assistance for medical consumables and one-off essentials. They may also receive other social support services, such as community-based eldercare services.

ComCare Short-to-Medium Term Assistance
ComCare Short-to-Medium Term Assistance provides temporary support for individuals and families who are unable to work for a period of time (e.g. due to illness, or caregiving responsibilities), are looking for employment, or are earning a low income and require assistance to meet their basic living needs. Beneficiaries may receive monthly cash assistance for their basic living expenses, assistance with their household bills (e.g. public rental, utilities, and service and conservancy charges), medical and employment assistance, and referrals to relevant agencies or community organisations for other forms of support (e.g. Family Service Centres for casework and counselling).

Volunteers

Refer to individuals, informal volunteer groups, interest groups and organisations who provide services in community and welfare programmes without receiving full market rates of remuneration or allowances.

Offending Rate of Youths Aged Below 21 Years
Offending rate is the number of youths aged 10 to below 21 years who were arrested in the specified year (including Singapore residents and non-residents), divided by the number of youths aged 10 to below 21 years (including Singapore residents and non-residents) in that year.

Two-Year Overall Recidivism Rates of Youths Who Completed Rehabilitation Programmes
Two-Year Recidivism Rate is the percentage of youth offenders aged below 21 years who completed their rehabilitation programme or Court Order, and subsequently were found guilty of an offence within two years of completing their programme or Court Order.

Domestic Exclusion Order
The Complainant can also apply for a Domestic Exclusion Order (DEO) when the Complainant applies for a Personal Protection Order (PPO). A DEO is an order restraining the Respondent from entering the Complainant/family member's residence or parts of the residence. On the appointed Court date, a PPO can be made by the Judge if the Respondent consents to the application either at pre-hearing stage (referred to as a Court Mention) or at the hearing, or by order of the court after a contested hearing between the Complainant and the Respondent. A DEO can also be granted if applied for. The statistics comprise applications for PPO only as well as PPO with DEO. EO need not be applied for and the making of the order is at the discretion of the Duty Judge.

Expedited Order
Pending the hearing of the application of the Personal Protection Order (PPO) before a Judge, a temporary Personal Protection Order (PPO) called an Expedited Order (EO) may be granted if the Duty Judge is satisfied that there is imminent danger of family violence being committed against the applicant and/or the family members.                   

Personal Protection Order
A Personal Protection Order (PPO) is an order restraining the perpetrator (i.e. referred to as the Respondent) from using violence against the applicant (referred to as the Complainant) and/or the family members named in the PPO. The process starts with an application for a PPO filed by the applicant before a Duty Judge who will issue a summons against the Respondent and appoint a Court date if the application is accepted.  

Protection Order Cases Filed With Protection From Harassment Court and Magistrate's Complaints Filed For Alleged Protection From Harassment Act Offences
There are various avenues through which individuals who have experienced harassment, including physical or sexual, can seek remedies under the Protection from Harassment Act (POHA). The avenues include filing a Protection Order case with the Protection from Harassment Court (PHC) that was operationalised on 1 June 2021, and filing a Magistrate’s Complaint. Protection Order Cases refer to Civil (non-monetary) cases filed with the Protection from Harassment Court seeking Protection Orders from harassment, stalking, cyberbullying and other behaviours that cause (or are likely to cause) harassment, alarm or distress, as specified in the Protection from Harassment Act (POHA). Magistrate’s Complaints refer to an application to a magistrate to inquire into an alleged offence committed under the Protection from Harassment Act (POHA) and give directions for further action.