Proportion of population satisfied with their last experience of public services
Singapore has been ranked among the Top 5 relative to other countries/ territories based on World Bank's Worldwide Governance Indicator (WGI) on Government Effectiveness since 2005. The WGI measures the quality of public services, the quality of the civil service and the degree of its independence from political pressures, the quality of policy formulation and implementation, and the credibility of the government's commitment to such policies.
Source: World Bank
Definitions
Data refer to Singapore's percentile rank among all countries and territories covered in the dataset.
Government Effectiveness measure captures the perceptions or the quality of public services, the quality of the civil service and the degree of its independence from political pressures, the quality of policy formulation and implementation, and the credibility of the government's commitment to such policies.
Concepts
Details on the Worldwide Governance Indicators (WGI) can be found here.
Computational Method
The measure is constructed by averaging together data from the underlying sources that correspond to the concept of Government Effectiveness being measured. This is done in the 3 steps described below.
Step 1: Individual questions from the underlying data sources are assigned to Government Effectiveness dimension where relevant.
Step 2: The questions from the individual data sources are first rescaled to range from 0 to 1, with higher values corresponding to better outcomes. If, for example, a survey question asks for responses on a scale from a minimum of 1 to a maximum of 4, we rescale a score of 2 as (2-min)/(max-min)=(2-1)/3=0.33. When an individual data source provides more than one question relating to a Government Effectiveness dimension, the World Bank averages together the rescaled scores.
Step 3: A statistical tool known as an Unobserved Components Model (UCM) is used to make the 0-1 rescaled data comparable across sources for the country. Specifically the World Bank constructs a weighted average of the data from each source, with the UCM assigning greater weight to data sources that tend to be more strongly correlated with each other. While this weighting improves the statistical precision of the aggregate indicator, it typically does not affect very much the ranking of countries on the aggregate indicator. The composite measures of governance generated by the UCM are in units of a standard normal distribution, with mean zero, standard deviation of one, and running from approximately -2.5 to 2.5, with higher values corresponding to better governance. The World Bank also report the data in percentile rank term, ranging from 0 (lowest rank) to 100 (highest rank).
Disaggregation
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Data Source
World Bank
Data Collection
The World Bank's WGI draw on 4 types of source data that report the views and experiences of citizens, entrepreneurs, and experts in the public, private and non-governmental organisation sectors from around the world on the quality of various aspects of governance, including that of Government Effectiveness:
(1) Surveys of households and firms
(2) Commercial business information providers
(3) Non-governmental organisations
(4) Public sector organisations
More information on the sources for Government Effectiveness measure can be found here.
Time Period
1996 onwards
Frequency
Annual
SDG Global Metadata